Inform your manager before the issue will be exceeded

If you want to keep control of the SLA status of your Jira issue and notify your manager some time before it will be exceeded, you can easily do it with SLA Time and Report for Jira add-on.

For example, if your SLA time goal is 5 hours and you want to inform the manager 1 hour before this situation, here are the steps you need to take:

Create a new SLA Configuration with a Custom field. Select a project, working schedule, and time measurement conditions.
Note: you can choose any Start/Stop/Pause condition you need. The list of them depends on your organization's workflow.
Define SLA time goals. Main Goal will be 5 hours. And the second goal must be 4 hours (which is 1 hour before the SLA will be breached), when your manager will get a notification that in 1 hour the task will be exceeded.
Add Custom fields:
- CF 5h Goal (our main time goal) - we’ll record statuses in this field.
- CF 1h before exceeded - here SLA statuses 1h before the task will be exceeded will appearThen activate these Custom fields via the SLA Manager.
Then activate these Custom fields via the SLA Manager.
Create Managers group. We need this group to select managers who will get the notifications.
Go to the admin page to create such a group.
After that, go to the automation section of Jira.
Projects —> Choose a project—> Project settings —> Automation
Create a new rule with the “Field value changed” trigger and “Send email” action, applying the information shown below:
And your Email content must be written according to Jira automation requirements - Jira smart values - issues.
For example:
_{Subject =}_{Issue {{issue.key}} was just changed}
_{Body =}
_{Houston, we have a problem (c)!}
_{------- Breached task -----------}
_{Issue summary: {{issue.summary}} <a>{{key}}</a>}
_{Issue Link: {{issue.url}}}
_{----------------------------------}
_{Please check this issue}

That’s it! Now the managers you added to the group will get the Emails about the issues that are going to exceed in 1 hour:

Try our SLA Time and Report for Jira add-on and control your Jira issues’ statuses easily.

If you need any help or have questions, please contact us via SaaSJet Support or email support@saasjet.atlassian.net

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