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For Partners: SLA Time & Report

  • Product Overview

  • Business Cases

  • Helpful Resources

  • Security

  • App on the Atlassian Marketplace

Product Overview

SLA Time and Report is a comprehensive solution for tracking, analyzing, and optimizing Service Level Agreements in Jira.

Why do you need SLA Time and Report?

  • Setting up SLA goals by automating actions

  • Track the % of SLA fulfillment by the target date

  • Notify a single user or a group of users about SLA violations in the issue comments or via Slack

  • Data on current, met, and exceeded tasks in SLA reports with charts

  • Custom fields to create gadgets for Jira Dashboard and export data to Confluence

SaaSJet SLA

Built-in JSM SLA

Supported hosting platform Free Plan

User pricing

Jira Service Management

Permissions

Customizable access for any user

Only for Jira admins

Automation Limits

✅ Unlimited notifications,

Free Plan <= 100 exec./month

✅ Changing statuses,

Standard Plan <= 500 exec./month

✅ Priorities and assignees

Premium Plan <= 1 000 exec./month

Calendar selection

✅ One for SLA Configuration

✅ Different for each goal

Start/Pause/Stop condition

The limited list of issue fields: Statuses, Assignee, Comment, Issue Created, Due Date, Resolution

Multi-Cycle option

Through automation rules

Resetting SLA

SLA Goals Limits

Unlimited SLAs with up to 5 goals

Up to 60 SLA Goals

Multi goals

SLA goal type

✅ Time limit, Negotiated date, Next Bussines Day

Time limit

Goal with Custom Field

Notification options

Dashboard Gadget

SLA Timer on Issue Tab

Reports

✅ Table and Charts

Chart reports (Default and Custom)

Export SLA Table

CVS, XLSX

CVS

What do our customers say about us?

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Business Cases

How to configure SLA for different lines of Support?Inform your manager before the issue will be exceededHow to control Critical priorities with the SLA Dashboard?How to use SLA Goals as Escalations

Helpful Resources

🎥 Presentation

SLA Time and Report

📜 Documentation

SLA Time and Report

🔒 Security

Security & Privacy

📆 Demo call with a consultant

Book Demo

Security

Educational Materials

🤝 Benefits Partners

 

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