Use Cases for different Teams
SLA Time and Report helps teams not only configure and automate SLAs in Jira, but also gain deeper insights into their performance. Explore practical use cases to see how it can enhance your team’s daily work.
Support Teams
Ensure timely responses at every support level. Track SLA compliance by issue type, priority, or escalation. Get notified before breaches happen.
QA & Development Teams
Control task and bug resolution times. Track delays, identify unassigned statuses, and maintain release quality.
Project & Delivery Managers
Keep project timelines on track and avoid delays. Monitor SLAs across regions, priorities, and stages. Use escalations to react quickly.
Service Desk & ITSM Teams
Stay compliant with SLAs and OLAs for incidents and requests. Automate reminders, escalations, and alerts to deliver consistent service.
Internal Teams
Increase transparency across internal processes. Track OLAs, control deadlines, and ensure accountability between departments.
Jira Administrators
Configure SLAs for various teams and workflows. Use flexible conditions, JQL, and API to access SLA data, generate reports, and optimize performance.
If you need help or want to ask questions, please contact SaaSJet Support or email us at support@saasjet.atlassian.net
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