SaaSJet Help Center

Guides, answers and support for every SaaSJet app. Find your app below, or start with the quick links.

Platinum Marketplace Partner · SOC 2 Type II · GDPR compliant · Built on Atlassian Forge · Marketplace Security Bug Bounty participant

Need help now?

• Contact support: Support portal

• General FAQs: licensing, billing, trials and installation

• Security & compliance: Trust Center · Security FAQ & questionnaire

• Built on Forge: how SaaSJet apps run on Atlassian Forge, and what that means for your data

• Legal: EULA, privacy policy, DPA

• For partners: resources for Atlassian Solution Partners

Core apps: four Jira blind spots, made visible

Gov Cloud = Atlassian Government Cloud. Rovo = works with Rovo agents.

• Time in Status: Turns Jira status history into cycle time, waiting time and rework reports, with no timers or spreadsheets. Rovo agents, REST API and Confluence embeds are included.

• Issue History for Jira: Gives you a complete, searchable change history for every work item. Export audit-ready reports, revert changes in bulk, and scan for sensitive data.

• Smart Forms for Jira: Collects structured input from anyone, inside or outside Jira. Each submission can create, update or route work in Jira, JSM, JPD or Confluence.

• SLA Time and Report for Jira: Lets you set SLAs and OLAs around real workflows and business hours, alerts people before a breach, and reports on performance.

All four support migration from Data Center to Cloud.

More apps for Jira Cloud

Measure workflow time

• Time Metrics Tracker | Time Between Statuses: Measure the time between any two statuses to find hidden waiting time. Cloud · Data Center · Gov Cloud

Audit and oversight

• Advanced Audit Log for Jira: Get one complete change history to oversee your Jira site.

Capture and create work

• Issue Creator for Jira Cloud: Report bugs with screenshots, notes and templates, and catch duplicates.

• Email&Tasks: Jira Cloud for Gmail: Use AI to turn Gmail messages and Chrome tabs into Jira tasks.

Standardize and automate

• AI Apps Builder for Jira: Describe what you need and get custom Forge apps, dashboards, agents and JSM portals. No code required.

• Business Process Manager: Run standard operating procedures (SOPs) as repeatable workflows in Jira.

• Issue Checklist Template and Report: Reuse checklists for Definition of Done, acceptance criteria and to-dos.

Track time and budget

• Time & Cost Tracker for Jira: Track hours and expenses, manage invoicing, and forecast budgets. Cloud

Stay focused

• Mentions Dashboard for Jira: See all your mentions, tags and watched items in one gadget.

• Boomerang: Reminders for Jira Issues: Set reminders so priority work comes back to you on time.

• Google Maps for Jira: Pin a location to each work item on Google Maps.

Programs

• Free subscription for Ukrainian companies