App Update Guide
We have significantly enhanced the Smart Forms for Jira app, providing many new options that improve its security and functionality. As a result, you will need to manually update to the latest version of the app.
The app update is required because it is migrating to the Atlassian Forge platform, which offers enhanced security and reliability. We also plan to transition to Runs on Atlassian, meaning the add-on and all databases and information will be hosted and operated exclusively on Atlassian resources. There will be no changes to the app's functionality for users.
Important: You need to have admin rights to run updates for Jira Cloud.
How to make the necessary updates?
You must have Jira admin rights to update the app to the latest version. If you don't have such rights, please contact your admin.
To update the app, please follow these steps:
Step 1: Navigate to Apps Management
Go to Apps and choose Manage apps.
Step 2: Update Smart Forms for Jira
In the list of your installed apps, find Smart Forms for Jira. You will see the notification that an update is available. Click the Update button.
If you have the latest version of the app, there will be no Update button and no "Update available" message. In the app's details, you will see your current version of the app.
Troubleshooting
What steps to take if the update isn't completing and the page shows an endless loading spinner?
It may take some time for the update to be applied across all clients. Try refreshing the page and attempting the process again.
What to do if Smart Forms shows "This page isn't working right now" error?
This error (smart-forms.saasjet.com can't currently handle this request) indicates you're using an outdated version that needs to be updated immediately. Follow the update steps above to resolve this issue.
How to access Smart Forms after the update
After updating to the Forge version, Smart Forms will appear differently in your Jira issues:
In Issue View: Look for the Apps button in your issue
Click Apps: You'll see "Smart Forms for Jira" in the dropdown menu
Select Smart Forms: Click on "Smart Forms for Jira" to access your forms
This change is temporary while we work with Atlassian to restore the previous seamless integration.
I don't have admin rights - what should I do?
If you don't have Jira admin rights, you cannot perform the update yourself. You must contact your Jira administrator and ask them to update Smart Forms for Jira. Show them this documentation and explain that the app needs to be updated to resolve current functionality issues.