Smart Forms: Data Center vs Cloud Features Comparison

Form Builder

Drag-and-drop builder

✅

✅

AI-powered form generation

✅

✅

Conditional logic (When/Then)

✅

✅

Custom design (fonts, colors, background)

✅

✅

Hidden form element (hidden fields)

✅

❌

Field validation (min/max length, regex)

✅

✅

Default responses (pre-filled values)

✅

✅

File attachments (attachment field)

✅

✅

Embedded content (YouTube, Google Drive, images)

✅

✅

Form Distribution Methods

Auto-attach to Jira issue

✅

✅

Share externally (public link)

✅

✅

DC depends on network infrastructure, Jira server must be publicly accessible

Customer Portal (JSM)

✅

✅

Embed forms in Confluence / website (iFrame)

✅

❌

Cloud: iframe embedding supported. DC: not documented

Jira Board Sidebar Shortcuts

✅

❌

Cloud only

Jira Product Discovery (JPD) forms

✅

❌

JPD is Cloud-only

Configuration & Automation

Pre-fill options from Jira issue fields

✅

✅

Update existing issue fields after submission

✅

✅

Create new Jira issue from form

✅

✅

Auto-update issue status after submission

✅

✅

CAPTCHA for external forms

✅

❌

Cloud only - spam protection

Custom post-submission message

✅

✅

Responses & Analytics

One-page response analysis (Responses tab)

✅

✅

Response visualization (charts)

✅

✅

Export to XLSX and PDF

✅

✅

Notifications for new responses (up to 5 recipients)

✅

✅

AI & Integrations

Rovo Agent integration

✅

❌

Rovo is Cloud-only

Automated email notifications (Jira Automation)

✅

❌

Cloud: advanced automation. DC: limited/basic only

Jira Product Discovery (JPD) ideas from forms

✅

❌

Export responses to Confluence Databases

✅

❌

Cloud-only use case

CSAT / NPS collection (use case)

✅

❌

Documented only for Cloud

Government Cloud support

✅

❌

Cloud only