Benefits of Smart Forms vs Jira’s Native Forms

Smart Forms can be used across all project types — JSW, JWM, and JSM.
- Share forms with users who aren’t logged into Jira or are logged in only to your Jira instance.
- Embed forms on websites, Confluence, WordPress, or other platforms.
- Allow submitters to select the issue type before creating an issue.
- Support attachments in public forms.
- Display a custom confirmation message after form submission — including references to form elements, created issue links, or keys.
- Automatically or manually add forms to existing issues.
  - Update issue fields and define issue status after submission.
  - Auto-share forms from issues using Jira Automation triggers.
Product Discovery Integration
- Fully compatible with Product Discovery — create tasks directly within it.
- Cost-effective: only one idea creator license is needed for submissions.
- Anyone with a link can fill out a form, while the reporter remains the Smart Forms user.
Customer Portal Integration
- Add Smart Forms to the Jira Service Management (JSM) Customer Portal.
- Easily show or hide forms from the portal as needed.

Designed so any team member can build and share forms — no Jira Admin or Project Admin rights required.
Manage visibility and editing rights using Form Restrictions.

🔜 Customizable form layouts for improved usability (planned by end of 2025).
Add embedded media — images, videos, and more.
Adjust font style, size, and background color.
Include content elements for richer form presentation.

Configure fields with validation, min/max character limits, placeholders, and default responses.
Access more field types and settings than native Jira forms.
Maintain draft history for forms within tasks.
Allow users to reopen submissions when needed.
Add CAPTCHA to secure from bots from filling.