Get started with Smart Forms for Jira
Dynamic Forms that work
inside and outside Jira
Collect structured data from anyone — inside or outside your organization — without requiring Jira licenses. Every submission maps directly to Jira work items and workflows.
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No Jira license required for external respondents
Share forms via link, embed them in Confluence or your website,
send via email — anyone can submit without logging into Jira. Every
response creates or updates Jira work item automatically.
Find the right starting point.
Build your first form in 5 minutes
A guided walkthrough from a blank slate to a
working, shareable form.
:arrow: Create your first form
:arrow: Collect your first submission
:arrow: See it create a Jira issue
Step-by-step tasks for common goals
Practical guides for practitioners — assumes you already have a goal in mind.
:arrow: Share a form without Jira licenses
:arrow: Auto-attach forms to new issues
:arrow: Map responses to Jira fields
:arrow: Export responses as XLSX or PDF
:arrow: Add forms to Customer Portal (JSM)
Complete specs and field reference
Accurate, structured information for when you
need the exact behavior or setting — not a
walkthrough.
:arrow: All supported field types
:arrow: When/Then conditional logic rules
:arrow: Sharing options and access controls
:arrow: Field mapping reference
Concepts and design decisions
Background context for evaluators and curious
admins - reasoning for making a choice.
:arrow: Why no Jira license for external users
:arrow: What are suitable use-cases
:arrow: Smart Forms vs native Jira forms
:arrow: Security hub
Just start
A drag-and-drop builder puts every element
within reach. Add fields, logic, and branding - no code, no configuration expertise needed.
Drag-and-drop builder
16 element types, from
text to file uploads to
content elements
When/Then logic
Show, hide, or branch
fields based on prior
response.
Theme customization
Font, color, content elements controls to match your brand.
Access control
Restrict who can view or submit:
verified users only,
or public.
Reach anyone,
Forms aren't locked inside Jira. Share Jira Forms via link, embed on a website or Confluence,
add to Customer Portal, or attach to work items automatically or manually — your choice.
Share externally via link
Generate a URL and share it with anyone - from a specific work item or from the app. No Jira account needed to submit.
Auto-attach to Customer Portal (JSM)
Connect forms to specific JSM
request types — respondents see
them on the Customer Portal
Auto-attach to new work items
Configure forms to appear
automatically when a specific work type is created - automatically.
Embed anywhere
Drop an iframe into any website, Confluence page, WordPress, or Wix site. Submissions still flow straight into Jira.
Manual attach to existing work items
Pick any saved form from your list and attach it to an open issue on demand - useful for ad-hoc requests.
Clone across projects
Reuse a working form and its responses in a different
Jira project without rebuilding it
forms that adapt
When/Then logic lets your
form respond to user input in
real time. Show or hide fields,
or route submissions to the right Jira project or assignee with Jira automation
✔️ Show a follow-up only when a condition is met
✔️ Build dynamic forms that
feel like a conversation
Every response
goes somewhere
Submissions don't just sit in a inbox. Create a new work items, map them to Jira, export for reporting, or trigger full automation pipelines.
Automate work item creation
Every submission can generate a new Jira issue, fully pre-populated with
mapped field values from the form.
Export as XLSX or PDF
Download responses in the format that fits your reporting flow - spreadsheets for analysis, PDFs for archiving.
Update existing work item fields
Attach a form to an open issue and let responses update its fields directly -
great for approvals and check-ins.
Trigger Jira Automation
Form field values can act as
automation triggers - send
notifications, create subtasks, or escalate based on what was submitted.
Analyze all responses
View every submission in a single responses tab — filter, sort, and review without leaving the app.
Connect Form Responses to database
Push response data from work item fields directly into a Confluence or other database via Jira automation. or Jira connectors
Reviews: 3.7/ 4
Need help or want to see it live?
The SaaSJet team responds within 4 hours - reach us through the support portal or by email.
