Time Metrics Tracker for Atlassian Government Cloud

Time Metrics Tracker is now available for the Atlassian Government Cloud environment. This release allows eligible U.S. government agencies and their partners to use core time analytics tools, including Time in Status, Cycle Time, Lead Time, Resolution Time, and custom time metrics, in Jira Government Cloud.

Atlassian Government Cloud is a dedicated Atlassian environment for eligible U.S. government agencies and contractors. Time Metrics Tracker operates within this environment but does not hold an independent FedRAMP authorization of its own

🏛️ Who is this for?

• US Government Agencies (federal, state, and local).

• Government Contractors and partners working with U.S. government agencies.

🛡️ Key Benefits

1. Government Cloud Compatibility: The app is available for Atlassian Government Cloud customers through the Atlassian Marketplace Government Cloud hosting option. App installation is handled through Atlassian Support or certified partners according to the Government Cloud process.

2. Core Time Analytics Functionality: Government Cloud customers can access the main reporting capabilities, including Time in Status, Cycle Time, Lead Time, and custom time metrics for analyzing Jira workflows and identifying bottlenecks.

3. Data Residency Support: The app supports data residency, which helps organizations manage where applicable app data is stored and align with internal compliance requirements.

4. Feature Availability Notice: Some features may differ from the Commercial Cloud version if they depend on Atlassian platform services that are not available in Government Cloud, such as Rovo-powered functionality.

FedRAMP & Compliance

Time Metrics Tracker is available within Atlassian Government Cloud, which is a FedRAMP Moderate authorized environment provided by Atlassian.

Time Metrics Tracker operates within this environment but does not hold a separate FedRAMP authorization as a standalone Marketplace app.

Before requesting installation, organizations should review the app’s Privacy & Security information on the Atlassian Marketplace and assess the app according to their internal security, procurement, and compliance requirements.

⚙️ How to Get the App (Installation Process)

Installing Marketplace apps in Atlassian Government Cloud differs from the standard Marketplace installation process and is handled through the Atlassian Government Cloud app request process.

Step 1: Review and Assess

Before installation, your organization is required to assess the app according to your internal security policies.

• Visit the app listing on the Atlassian Marketplace.

• Review the Privacy & Security tab to ensure the app meets your specific compliance requirements.

Step 2: Request Installation Once you have determined the app meets your needs:

1. Contact Atlassian Support to request the installation of Time Metrics Tracker for your Government Cloud instance.

2. Atlassian will provision the app for your environment.

3. Billing: After installation, the subscription fee will be included in your Atlassian bill based on your user count.

Step 1: Review and Assess

Before installation, your organization is required to assess the app according to your internal security policies.

Visit the app listing on the Atlassian Marketplace.

Review the Privacy & Security tab to ensure the app meets your specific compliance requirements.

Step 2: Request Installation

Once you have determined that the app meets your needs, contact Atlassian to request the installation of Time Metrics Tracker for your Atlassian Government Cloud instance.

Atlassian will install the app for your environment according to the Government Cloud process.

After installation, the subscription fee will be included in your Atlassian bill based on the number of users with access to your Atlassian Government Cloud app.

💡 Note for Administrators

You can track the installation status and app activity via your organization's Audit Log. If you have specific questions regarding the app's functionality or data handling, please contact our support team directly.