FAQs Time Metrics Tracker

Q: We want to give access to the app only to a limited group of users. Will the pricing be based on the total number of Jira users in our organization or only on that limited group?

A: Pricing is always based on the total number of Jira users in your instance.
This rule is defined by Atlassian, and vendors cannot adjust pricing per selected users or groups.
If you want to reduce costs, Atlassian offers annual subscription discounts that may help lower the overall price.

Q: Do you store any customer data from our Atlassian instance?
A: We don’t store any customer data in our infrastructure, excluding hashed Atlassian user ID and add-on configs. Everything is processed interactively and displayed to end-users. We use application internal logs, but without customer-related data, including only details about request performance/status/error code.

Q: How to calculate the price for the ?

A: Here’s a picture that displays how you can calculate the accurate price for a particular number of users. 

Each tier (<10, <100u, etc) has its own price. 

When you calculate a price for a particular amount of users, you need to divide this number so that each part of it regards an exact tier. To calculate the price for your users (if there are more than 100), you need to calculate the price for each tier separately and sum them to get the final price. Look at the precise example in the picture above on how to get the necessary data. 

You can check if you have calculated correctly with the Atlassian calculator on the price page for any application. Just write down the number of users for calculating in the field you can see in a pic below.

If you have additional questions regarding this case, please contact Atlassian support.

If you need help or want to ask questions, please contact us through SaaSJet Support or via email support@saasjet.atlassian.net

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