Use Cases for IT, Dev, and Engineering Teams

External Form Sharing: From Issues or Global Links

Who it’s for: IT teams, team leads, dev managers
Problem it solves: Sharing forms externally for change requests, access issues, or bug reports
How it works: Attach a Smart Form to an issue or use the global form link; external users can submit without logging into Jira
Smart Forms features used: Public link sharing, form logic, attachments, create new issue

Add Smart Form in Jira Board Sidebar

Who it’s for: HR and team members who need quick access
Problem it solves: Avoid searching the most frequently used form to submit
How it works: Use the Jira board sidebar shortcut to submit common requests or bug reports
Smart Forms features used: Public link sharing

Automated Issue Creation Based on Form Input

Who it’s for: Scrum masters, dev leads
Problem it solves: Manual ticket creation and triage
How it works: Smart Form submission creates issues automatically
Smart Forms features used: Field mapping, project routing, Jira Automation integration

Send Auto Email Confirmation After Form Submission

Who it’s for: Internal IT request owners, project managers, support team members
Problem it solves: Send the form to receive feedback or approval without the need to do it manually
How it works: Jira Automation sends confirmation after form is submitted
Smart Forms features used: Share form, update existing issue fields

Route Issues Based on Form Field Selection

Who it’s for: Teams managing multiple products or components
Problem it solves: Create issue from form submission in a right place, based on element selected
How it works: Smart Forms can assign the project or issue type based on user input
Smart Forms features used: Conditional logic, field-based routing

Automatically Create Subtasks from Form Submission

Who it’s for: Tech leads, onboarding teams
Problem it solves: Manual creation of repetitive subtasks tied to specific request categories (e.g., every onboarding requires laptop setup, tool access, profile creation).
How it works: One form submission can trigger subtasks creation via Jira Automation
Smart Forms features used: Public or internal form submission, Form-to-issue mapping, Trigger Jira automation conditions via Jira field values

Bulk Issue Creation from a Single Form

Who it’s for: DevOps, QA, platform teams
Problem it solves: Entering the same issue multiple times manually
How it works: You can build a main form that includes embedded forms for each additional request. Using conditional logic, the form reveals only the relevant sections based on user input.
Smart Forms features used: Embed element, create new issue