AI Apps Builder empowers teams to create Jira and Jira Service Management solutions without coding. You can build your own apps from custom gadgets to branded customer portals.
AI Apps Builder supports 31 modules across Jira Core, Jira Service Management, and automation triggers.
Jira Core Modules (18)
The 18 Jira modules are organized into five functional categories:
Pages & Dashboards
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Module |
Description |
Location After Deployment |
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Adds widgets to Jira dashboards for visual insights and metrics |
Dashboards menu in Jira side bar → create dashboards → add gadget menu |
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Creates full-page apps accessible from main navigation |
Apps menu in Jira side bar |
Enhancement & Automation
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Module |
Description |
Location After Deployment |
|---|---|---|
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Creates custom fields to capture specific data in issues |
Settings → Work items → Fields → Add field to screen → Issue view → Field section
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Defines new field types with custom validation, formatting, or behavior |
Settings → Work items → Fields → Add field to screen → Issue view → Field section |
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Adds custom actions to issue view menus |
Issue view → Actions menu |
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Adds commands to Jira's command palette for quick access to app features |
Command palette (keyboard shortcut or search bar) |
Contextual Information Display
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Module |
Description |
Location After Deployment |
|---|---|---|
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Shows contextual information in a collapsible panel. Always visible (can be expanded/collapsed) and remembers state. Use this for displaying external data like deployment status, CRM records, or calculated metrics. |
Issue view → Right sidebar → below standard fields (collapsible panel section) |
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(Legacy - use |
Issue view → Right sidebar → button among fields (like Assignee, Labels) |
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Adds larger collapsible panels for detailed information or complex interactions. Ideal for comprehensive external data integrations or multi-section content. |
Issue view → add apps → appear under issue description |
Team Collaboration Tools
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Module |
Description |
Location After Deployment |
|---|---|---|
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Displays activity streams or event logs in the issue activity section |
Issue view → Activity tab |
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Adds custom actions to board views for team workflows |
Board view → Action menu |
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Adds custom actions to backlog views for prioritization or bulk updates |
Backlog view → Action menu |
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Adds custom actions to sprint views for planning or retrospectives |
Sprint view → Action menu |
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Adds actions to the issue navigator for bulk operations |
Filters → Search work items → Apps menu (toolbar at top of results) |
Administrative & Configuration
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Module |
Description |
Location After Deployment |
|---|---|---|
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Adds custom admin pages for configuration management, health checks, or bulk operations |
Jira Settings → Marketplace apps → Apps (left sidebar) |
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Adds custom pages to project navigation |
Space → more |
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Adds custom configuration pages to project settings |
Space More ections → Space settings → Apps section |
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Creates user-specific settings pages for app preferences |
Jira Settings → General Settings → Apps (left sidebar) |
For a detailed guide on locating your deployed apps in Jira, see How to Access the Apps You've Built with AI Apps Builder.
Jira Service Management Modules (11)
The 11 JSM modules are organized into three experience categories:
Portal Branding & Layout
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Module |
Description |
Location After Deployment |
|---|---|---|
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Customizes customer portal header with branding or navigation |
Customer portal → header section |
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Customizes customer portal footer with branding, legal links, or status widgets |
Customer portal → footer section |
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Adds content below portal header for announcements or navigation aids |
Customer portal → subheader (below main header) |
Customer Experience
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Module |
Description |
Location After Deployment |
|---|---|---|
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Adds custom profile panels for subscription details or linked assets |
Customer portal → Profile page |
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Adds custom actions to user profile menu |
Customer portal → User menu (top right) |
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Shows contextual help (e.g., knowledge base articles) during request creation |
Customer portal → create request form |
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Customizes request detail view for customers with tracking data or status |
Customer portal → request detail page (main content) |
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Adds panels to request detail view for external information |
Customer portal → request detail page (panels) |
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Adds custom actions to request sidebar (e.g., "Escalate" or external integrations) |
Customer portal → request detail page→ action sidebar |
Agent Experience
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Module |
Description |
Location After Deployment |
|---|---|---|
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Adds custom pages to agent queue sidebar for metrics, CRM data, or escalation tools |
Space menu (your project) → Queues → Apps |
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Adds panels to organization pages in project settings for B2B data management |
Project settings → Customers → Organization detail page |
Automation Triggers (2)
Power background tasks and integrations
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Module |
Description |
Location After Deployment |
|---|---|---|
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Invokes functions on scheduled intervals (5 minutes, hourly, daily, weekly) for automated tasks |
Runs in background (no UI); configure in app manifest |
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Invokes functions via HTTP requests for webhooks and integrations |
Runs in background (no UI); access via generated webhook URL |
For a detailed guide on locating your deployed apps in Jira, see How to Access the Apps You've Built with AI Apps Builder.
Whith AI Apps Builder you can:
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Prototype and validate ideas rapidly without technical overhead
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Build custom pages and dashboards for better visibility into team performance, SLAs, and incidents
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Enhance workflows with custom fields, actions, and automated tasks
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Create branded customer portals with self-service features
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Improve agent productivity with queue-based tools and contextual information
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Track and audit configuration changes for compliance.
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