About SurveySparrow Company
|
Company Overview |
SurveySparrow is a Customer Experience (CX) platform that uses AI to turn customer feedback into useful insights. It combines survey responses, reviews, support conversations, social media feedback, and operational data. This helps organizations boost customer satisfaction, keep customers, and grow their business. |
|
Industry |
Software Development, AI-Powered Platform |
|
Number of Jira Users |
200+ |
|
Location |
United States |
|
Apps Used |
Jira Software, Issue History for Jira |
🚧 Challenge: SurveySparrow needed a better way to generate reports for completed Jira work items.
The team found it hard to track changes and updates because Jira did not give full visibility into work item history. This made preparing reports require more manual effort, reducing efficiency and increasing the likelihood of errors, rework, and delivery delays.
💡 Solution: SurveySparrow implemented Issue History for Jira app to gain full visibility into past changes in Jira work items and make regular reporting easier.
The team uses the app regularly to filter completed work items and create reports.
Historical records, dashboards, and export features simplify the review of finished work, enable change tracking, and help prepare reports without having to investigate each work item manually. The Excel/CSV export option also lets the team share historical Jira data quickly.
🚀 Impact: Issue History for Jira helped SurveySparrow make its reporting workflow simpler while increasing visibility into Jira work item history.
The team experienced:
-
Time savings when tracking Jira changes.
-
Simplified audit and compliance processes.
-
Faster preparation of reports.
-
Better visibility into completed work items.
-
Reduced manual investigation when reviewing historical changes.
The app has become a key part of the team's reporting process. According to Chethan S V (Senior Product Developer at SurveySparrow), Issue History for Jira is especially helpful:
"While generating my weekly, bi-weekly, monthly report."
Supporting Better Reporting and Delivery Tracking
For SurveySparrow, reliable reporting relies on full historical visibility.
Issue History for Jira app allows teams to review completed work items, track historical changes, and export project data for regular reports. By putting change history, reporting, and export options together, teams spend less time gathering information and more time examining project progress.
The mix of historical tracking and reporting enhances delivery visibility and reduces manual work during regular reporting cycles.
Spending too much time preparing recurring Jira reports?
Join teams like SurveySparrow that use Issue History for Jira to simplify reporting, gain complete visibility into work item history, and reduce manual investigation.