About OnePay Company
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Company Overview |
OnePay is a company that offers a complete financial platform trusted by millions of users. The platform merges banking, savings, credit, lending, investing, and financial wellness services. It aims to help people manage their finances more effectively while also assisting employers and business partners with integrated financial solutions. |
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Industry |
Financial Services |
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Number of Jira Users |
1000+ |
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Location |
United States |
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Apps Used |
Jira Software, Issue History for Jira |
🚧 Challenge: OnePay's Marketing Compliance team handles the review and approval of marketing assets using Jira. Although Jira supported the approval workflow, it lacked a built-in method for generating reports on historical work item changes.
As the customer explained:
“Jira doesn't have an innate ability to go into issue history itself and generate reports based on that”.
Without historical reporting, creating monthly compliance reports took extra time and limited visibility into work item history.
💡 Solution: OnePay started to use Issue History for Jira to create reports from Jira work item history.
The Marketing Compliance team uses the app every month to prepare compliance reports using:
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Reports and dashboards
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User activity audit
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Excel/CSV export
Issue History for Jira offers the reporting features the team needs for its monthly compliance workflow.
🚀 Impact: Issue History for Jira improved reporting visibility for the compliance team by providing access to historical Jira work item changes.
The customer reported:
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Improved reporting and insights
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Better visibility into workflows
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Support for audit and compliance reporting
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Easier generation of monthly workload reports
Supporting Marketing Compliance Reporting
For OnePay's Marketing Compliance team, historical reporting plays a key role in measuring operational performance and monitoring compliance workflows.
Issue History for Jira allows the team to create reports from the history of Jira work items, review user activity, export historical data, and gain insights into turnaround times during the compliance review process.
The team also uses Issue History for Jira to check status changes and the exact times each Jira work item entered and left a status. This information helps them track turnaround times, monitor SLA-related metrics, and prepare monthly compliance reports more confidently.
A specific example shared by the customer was:
The Marketing Compliance team mainly uses Issue History for Jira to report and analyze compliance. Engineering and other teams at OnePay also use the app, showing its value in different departments.
OnePay teams have a dedicated reporting solution for compliance reporting, workload analysis, historical change tracking, and operational insights. This app goes beyond what Jira offers on its own.
Need better reporting for Jira work item history and compliance processes?
Join organizations like OnePay that use Issue History for Jira to generate historical reports, analyze turnaround times, and improve visibility into compliance workflows.