Use Cases for QA & Development Teams
SLA helps development and QA teams manage response times, eliminate idle phases, and quickly address critical defects.
Key Metrics and Tasks
Time the Issue Was Unassigned:
Use this metric to track how long a task stayed without an assignee. Helps detect workflow gaps.
How to Control SLA Using Custom Fields:
Configure SLA rules based on Impact, Environment, or Component.
For example:
Impact = Production Down → SLA 2 hours
Impact = Cosmetic → SLA 10 days
How to Set Up an SLA with Custom Fields and Different Types of Priority:
Create a priority-based matrix of resolution expectations.
How to Configure Working Hours in SLA Calculation:
Ensure SLA reflects productive time of Dev and QA teams.
Practical Tips for QA & Development Teams
Configure SLA Reset Conditions to restart the timer when an issue is returned for rework.
Create a "Time to Assign" SLA rule and enable pre-breach alerts so tasks do not remain idle.
Use status-based SLA to monitor key development phases (Code Review, QA Testing, Development in Progress).
Analyze SLA Reports by severity to prioritize defect backlogs more effectively.
Below are pages with different use cases that may be useful for you:
If you need help or want to ask questions, please contact us through SaaSJet Support or via email support@saasjet.atlassian.net
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