💡Use Case: Create Jira Issue from Gmail Automatically

Using the Email&Tasks: Jira Cloud for Gmail app enables you to create Jira issues automatically from your Gmail inbox. The tool helps you save time while making sure critical tasks remain unmissed.

It is possible to install the app through Atlassian Marketplace or Google Workspace Marketplace. After you install and connect the app, it becomes ready to automatically generate Jira issues from Gmail.

How to Set Up Automation

With Email&Tasks: Jira Cloud for Gmail app automation, you can turn crucial emails into Jira issues automatically. To set up automation, follow these steps:

Step 1: Click on the app icon in Gmail and choose Automations.

Step 2: In the window appeared, click on New automation button and set up email filters.

It is possible to set conditions based on sender (e.g., all emails from a specific client or department), subject keywords (e.g., "support request," "bug report"), etc.

Step 3: It is necessary to assign the issue to the right project and team.

Step 4: Then, you need to set up forwarding.

Step 5: Start the automation and send a test email to check if the issue is created correctly in Jira.

All the launched automations will be visible in Email&Tasks: Jira Cloud for Gmail menu in Jira. There, it is possible to deactivate or delete them if needed.

Practical Use Case: Automating Support Requests

A customer support team receives emails from users reporting their issues. Instead of creating issues manually, the support managers can set up the automation with Email&Tasks: Jira Cloud for Gmail app:

✅ Trigger: A Jira issue automatically generates when an email includes the subject that contains the phrase "Support Request".

✅ Automation Rule: The issue is automatically assigned to the Support department and the responsible manager is Emily Johnson.

✅ Result: The email with the subject that contains “Support Request” appears in the inbox.

Instantly, Email&Tasks: Jira Cloud for Gmail app creates the issue in Jira according to the automation rules.

If you need help or want to ask questions, please contact SaaSJet Support or email us at support@saasjet.atlassian.net .