Feature Comparison

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✅ Yes

✅ Yes

SLA Configuration

✅ Fully configurable SLA rules and workflows

✅ Fully configurable SLA rules and workflows

SLA Calendars

✅ Work schedules with custom time zones and holiday schemes

✅ Work schedules with custom time zones and holiday schemes

Multi-cycle SLA Support

✅ Yes

✅ Yes

Reset SLA Option

✅ Yes

✅ Yes

Time Goal Configuration

✅ Configurable time goals per SLA rule

✅ Configurable time goals per SLA rule

Custom Criteria for SLA Goals

✅ Yes, based on issue fields

✅ Yes, based on issue fields

SLA Automated Actions

✅ Yes

Coming soon

SLA Reporting

✅ Interactive reports and real-time analytics

✅ Interactive reports and real-time analytics

Time limit based on Single-Projects 

✅ Yes

✅ Yes

Time limit based on Multiple-Projects

✅ Yes

✅ Yes

Negotiated goals 

✅ Yes

✅ Yes

SLA Pie Chart

✅ Yes

✅ Yes

SLA Reporting per Criteria

✅ Yes

Coming soon

Export Options

✅ Yes, in PNG, JPEG, PDF, SVG

✅ Yes, in PNG, JPEG, PDF, SVG

Gadgets on dashboards

✅ Yes

Coming soon

Slack integration

✅ Yes

✅ Yes

Notifications

✅ Yes

Coming soon

Save and load report View

✅ Yes

Coming soon

Disable and Enable SLA

✅ Yes

✅ Yes

Custom Fields in the SLA setting

✅ Yes

Coming soon

Message Template Editor

✅ Yes

Coming soon

Configuration visibility of metrics on issue

✅ Yes

✅ Yes

Timezones support

✅ Yes

✅ Yes

SLA Configuration Actions: View, modify, delete, duplicate, and copy settings.

✅ Yes

✅ Yes

Limit of SLA Time Goals

5

5

SLA Metric

✅

✅

SLA Metric Attribute

✅

✅

SLA Date

✅

✅