Get Started with SLA Time and Report Add-On | Data Center

Welcome!

The description below will help you to learn more about all the SLA Time and Report features.

We've prepared this short video to help you understand how everything works in SLA Time and Report and how to set up your first SLA!

SLA Time and Report offers a set of features designed to help teams efficiently manage Service Level Agreements (SLAs), improve accountability, and ensure timely service delivery in Jira environments.

Key SLA Features:

1. Proactive SLA Management in Jira

Track and reduce Jira SLA breaches with real-time monitoring. The system provides visibility into SLA statuses, helping teams to maintain high service levels within Jira, similar to Jira Service Desk SLA management.

2. Monitor SLA in Jira

With the SLA Grid, you can view all active SLAs in one place. Track the status of your Jira SLAs whether you are using Jira Service Desk or managing SLAs across multiple projects in Jira. Sort, filter, and analyze SLA data in real-time.

Flexible Jira SLA setting

Whether you're working with different Jira SLA types, issue priorities, or custom fields. SLA Time and Report offers flexibility in defining start, pause, and stop conditions for precise SLA tracking.

4. Customizable SLA Goals in Jira

Define custom SLA goals based on issue priority or other criteria, differentiate service levels based on the criticality of tasks. Jira SLA goals can be tailored to specific business requirements for more precise service level tracking.

Comprehensive SLA Reporting

Generate customizable reports that offers insights into SLA compliance. Reports can be filtered by parameters such as project, assignee, and issue status. Export options (CSV, Excel) allow further analysis in external tools.

6. SLA Tracking within Jira Issues

Track SLA metrics directly on individual Jira issue pages. The integration with Jira issue views allows teams to monitor how much time remains before SLA deadlines are breached, providing critical context for prioritizing tasks.

Data Visualization with SLA Charts

Use visual charts and dashboards to analyze Jira SLA trends. Track completion rates, monitor performance by assignee, and gain insights into how well your team is meeting service level objectives.

Support

For more details about canceling and uninstalling an app, please visit the App Subscriptions: Cancellation, Uninstalls, Refund & Renewal FAQ page.

If you need any help or have questions, please contact us through SaaSJet Support or via email support@saasjet.atlassian.net

Also, you can choose Documentation, Request a Feature, Report a Bug and Submit support ticket in the configuration menu at the application.

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