Use Cases for Jira Administrators
Jira Administrators are responsible for the reliability, accuracy, and scalability of the SLA system across the entire organization. Use the app to build a flexible and integrated service management infrastructure.
Key Metrics and Tasks
Operational Hours Configuration:
Ensuring accurate time tracking. The app allows you to define working calendars, weekends, and holidays so the SLA timer runs only during valid hours. This is essential for teams working across different time zones.
SLA Control Based on Custom Fields:
Configuring SLA start, pause, and stop conditions based on any Jira field value (such as Severity, Customer Tier). This enables creating unique SLA configurations that are not possible with native tools.
Practical Tips for Jira Administrators
Use SLA Dashboards to provide managers with a unified monitoring space for SLA metrics.
Create separate Views for each department to standardize and scale SLA configurations more efficiently.
Regularly review SLA Settings after workflow or process changes to ensure all conditions work correctly.
Configure SLA Reset Conditions for tasks that return to earlier stages (for example, after rework or additional validation).
Below are pages with different use cases that may be useful for you:
If you need help or want to ask questions, please contact us through SaaSJet Support or via email support@saasjet.atlassian.net
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