How to calculate the price for your marketplace app? | SaaSJet

Short answer: Your app's user tier always matches the user tier of your Jira or Confluence site. Monthly prices are progressive: each user tier has its own rate, and your total is the sum of all tiers up to your user count. Annual prices use fixed tiers. Atlassian sets the licensing rules and bills you, so SaaSJet can't change the tier for an individual customer.

Where app pricing fits in your Atlassian bill

Your Atlassian Cloud bill has four layers:

Core subscriptions: Jira, Confluence, Service Collection, Teamwork Collection and others, priced per user or agent.
Marketplace apps: priced by the user count of the product they're installed on.
Metered usage: Rovo credits, Automation steps, Assets objects and similar.
Taxes and services.

Estimated total = core subscriptions + Marketplace apps + metered overage + taxes.

Two key Atlassian dates in 2026:

2026-10-13: New Cloud list prices took effect for Jira, Confluence, Service Collection, Teamwork Collection, Guard and other products. Renewal prices rise as well.
2026-12-03: Extra-usage billing starts for meters such as Rovo credits and Automation steps.

For full product price tables, see our Atlassian pricing guide for 2026.

Which user tier applies

Whole site, not app users: Cloud apps automatically match the user tier of the product they're installed on, and can't be set lower. This is an Atlassian licensing rule and applies even if only a few people use the app.
Jira and Jira Service Management: If your site has both, Jira apps are billed on the highest Jira product user count. For example, 100 Jira users and 80 JSM agents mean the app is licensed at the 100-user tier.
Collections (such as Teamwork Collection): Apps are billed on the total number of users on the site.
Moving into a collection: Consolidating products into a collection can change the billable user count for your apps. Review each installed app's price before you switch.
Enterprise plan with several instances: You're charged for unique users, no matter how many instances the app is installed on.
Billing cycle: The app uses the same billing cycle as your Jira or Confluence subscription.

How the monthly price is calculated

Monthly prices go down per user as your team grows. Each rate applies only to the users inside its tier.

Example for a 350-user site (illustrative rates only):

User tier	Rate (USD/user/month)	Users in tier	Subtotal
1–10	$10.00 flat	10	$10.00
11–100	$1.00	90	$90.00
101–250	$0.80	150	$120.00
251–1,000	$0.50	100	$50.00
Total per month			$270.00

Common mistake: Multiplying all 350 users by one rate gives the wrong answer. It's not 350 × $0.50 = $175, and it's not 350 × $1.00 = $350. Each tier is priced at its own rate, so the correct total here is $270.

Adding or removing users mid-month

Monthly subscriptions use maximum quantity billing: you're charged for the highest number of users you had during the billing period.

Adding users: The new users are added to your next invoice on a prorated basis.
Removing users: Your current bill stays the same, but you can give the freed seats to new users until the period ends.
Next period: The number of users you have on the last day of the period becomes your starting count for the next one.
Tip: Clean up inactive users before a new period starts, not mid-cycle, so the lower count takes effect sooner.

Annual subscriptions

Annual licenses are sold in fixed user tiers that match your site's tier, and each tier has a single price. To add users during the year, request a prorated upgrade quote to the next tier. An annual plan usually costs less than paying monthly for 12 months.

Watch the tier boundaries: A small rise in headcount can move you into the next tier. Example with Jira Standard annual list prices (after 2026-10-13):

Users on the site	Annual tier billed	Jira Standard price per year
480	500 users	$39,000
565	600 users	$46,000

That's $7,000 more for 85 extra users. Your app follows the same site tier, so its price also moves to the next tier at that point.

What else affects the price

Up to 10 users: Jira and Confluence are free for up to 10 users, and Jira Service Management for up to 3 agents. Some of our apps are free for this tier, and others charge a flat price. Check the app's Pricing tab.
Free trial: You can try any of our apps free for 30 days before you buy.
Nonprofit discounts: Eligible Cloud and Marketplace subscriptions get a standard 75% discount. Eligible organizations in low- and lower-middle-income countries get an 85% Global Access discount. Atlassian's Social Impact License gives up to 25 users free Teamwork Collection, Jira, Confluence or Loom. Eligibility is verified through Goodstack and depends on organization type and country.
Academic discount: Academic organizations get 50% off.
Price changes: If an app's price goes up, existing customers get 60 days to buy or renew at the old price, as long as they stay on the same user tier.

AI usage and Forge apps

Infrastructure: For apps built on Atlassian Forge, the app vendor pays for compute, storage and logs. Your app price doesn't depend on that usage.
Rovo credits: When an app uses a Rovo agent, the credits come from your organization's pooled Rovo allowance or overage. Allowances are about ten times higher in collections than in standalone plans.
Check your settings: Go to Atlassian Administration → Insights → Platform usage to see whether extra usage is on and which spending caps are set.

Plan your budget

Model three scenarios before you renew:

Current: the same products, users and usage at the new rates.
Optimized: inactive seats removed, annual tiers right-sized, duplicate tools reviewed.
Growth: expected hires, higher Automation and AI usage, and the next annual tier.

For each app, note its parent product, billable user tier, and monthly or annual price. Model the tiers just above and below your headcount, not only your current one.

Check your exact price

Open the app on the Atlassian Marketplace.
Go to the Pricing tab and select Cloud.
Choose Monthly or Annual.
Enter your number of users.
For your whole Atlassian bill, use the Atlassian price calculator.

FAQ

We just added users to Jira. Will the app price change?

Yes. On a monthly plan, the new users are added to your next invoice on a prorated basis. On an annual plan, you'll need an upgrade quote for the next tier.

Will moving to Teamwork Collection change my app price?

It can. Apps are billed on the site's collection user count, which may be higher than your previous Jira or Confluence count. Check each app's Pricing tab before you switch.

Does SaaSJet charge extra when the app uses AI?

App infrastructure is covered by SaaSJet. Rovo credits used by an AI agent come from your organization's Rovo allowance and are billed by Atlassian.

Can SaaSJet give a discount?

See How to apply promo codes.

Who do I contact?

SaaSJet Support: questions about app features and app pricing. Use our SaaSJet Help Center or email support@saasjet.com.
Atlassian Support: invoices, payments and changing your site's user tier.