What does “Platinum partner” mean? According to annual gross sales ("Purchase Price" in Marketplace reports), a minimum $1M annual gross sales comprised a minimum of 35% from the cloud.
If at any time you have concerns or are uncertain whether your security research is consistent with this policy, please contact us at security@saasjet.com
A: Issue History for Jira does not store all customers' personal data in its databases; it only reads all changes "on the fly" in task logs and displays them in a convenient format. We only store the current add-on settings configuration, which specifies a set of rules on how to display changes.
A: We do not store personal information about our customers (names, addresses, emails, accounts). The rest of the service information is encrypted and transmitted using the TLS/SSL protocol and Encryption at rest.
Q: Is it safe to use the Issue History add-on?
A: Yes, the Issue History add-on does not save all changes in client tasks, it only reads the change log "on the fly" and shows the results of filtering in the add-on. Only the settings for working with the add-on can be saved.
A: The “Issue History” add-on has the option to keep deleted issues - which will help you to be held accountable for every deleted record. That would be extremely helpful when preparing for controls and audits. Here is detailed information on the current feature - Keep deleted issues
Common security questions:
Q: Do you have security officer in your company?
A: Yes, we have a security officer in the company. Contact at security@saasjet.com
Q: What security policy is followed in your company?
A: You can read the full list of our company's Policy by following this link - Documents are available upon the user's request.
Q: What is the security monitoring strategy for the servers in AWS?
Amazon Cloudwatch
Datadog
Q: What's your business continuity in times of disruption (COVID, etc.)
A: We work remotely according to the work schedule. Support center available (email and Jira requests) - 24/7, chat service from 12 pm to 8 pm (GMT+3), and phone service from 9 am to 12 am from Monday to Friday.
Our mission is to ensure information system uptime, data integrity, availability, and business continuity. We have process-level plans for recovering critical technology platforms and the telecommunications infrastructure in case of disaster. Learn more
Q: Do developers have access to update the code in production?
A: Only the Lead responsible for the product and the DevOps engineer have access to production for quick response in case of an incident. All code is deployed automatically, and several specialists check each change.
Data Residency
Q: Does Issue History for Jira Cloud support data residency?
A: Right now, we are working on data residency (Q2 2024). We provide data residency for EU clients (location: Ireland, Dublin)
Q: Is it possibility to provide permission to selected users and groups?
A: Yes, it is possible. According to the permissions section, you can add permissions at the group level to view changes, restore deleted issues, etc. For more information about this option, read here - Access management for Issue History
If you want to make access at the user level, you can create separate groups for the corresponding users.
