Create a new issue based on the submitted form

The Create Issue feature enables automatic Jira issue creation in a chosen project, automatically populating Jira issue fields with responses obtained from form elements after each form submission.

⚙️ Configuration

🎯 Project and Issue Type (Required)

• Choose destination project and issue type for new issues

👤 Assignee

• Select who receives the task after submission

• Leave blank to use project default assignee

📝 Field Mapping

• Map form responses to Jira issue fields

• You can map as many form fields to single issue fields as possible

• Available: text, date, number, labels, custom fields

• Field availability depends on the chosen project and issue type

📋 Pre-filled Select Lists

To pre-fill such Jira issue fields like Select List and similar that have predefined values (example of field type: priority, dropdown, etc) automatically pre-fill form options with the issue field.

📄 Summary

• Limited to 255 characters, if form element is longer, it will be cutted

• Uses form name if not mapped

🛠️ Setup Instructions

1️⃣ Basic Setup

1. Open Smart Forms and create/select a form

   

2. Go to Settings Tab → Create Issue

3. Choose Project and Issue Type

4. Map form elements to Jira fields

   

2. Set Up Pre-filled form option from Issue Fields (Optional)

1. For fields with predefined options, click the Edit icon next to the form element

2. Select Pre-fill form options from issue field

3. Choose which issue field values to populate in the form element options

   

4. In Create Issue settings, find the predefined field in More Fields search

5. Map it to the form element populated with its options

3. Test and Use

1. Save form configuration

2. Attach form to issues

3. Form submissions automatically create new issues