How to Use SLA Tracking in Time in Status for Sales Teams in monday.com
Sales teams thrive on precision and timing. In fast-moving environments where every lead counts, and every delay means potential revenue loss, you need more than just a CRM – you need a smart efficiency tool that shows you exactly where the bottlenecks are. This is where Time in Status by SaaSJet becomes a game-changer.
With its built-in SLA tracking features, Time in Status lets you monitor task progress, track how long items stay in each status, and flag missed deadlines in monday.com – all in a visual and easy-to-manage way.
In this article, we’ll show you how to apply SLA logic to your sales workflows in monday.com using Time in Status, highlight how it acts as a timing tool, and demonstrate real-life examples with visual dashboards.
What Is SLA Tracking and Why Sales Teams Need It
An SLA (Service Level Agreement) is a rule that defines how long a task is allowed to remain in a certain status before it’s considered overdue. In sales processes, this means:
Leads should be contacted within a certain number of hours.
Follow-ups should happen within 1 business day.
Demo materials should be prepared in less than 2 days.
Without SLA tracking, you’re relying on intuition, scattered updates, and checking multiple boards manually. This leads to missed deadlines in monday.com, dropped leads, and missed revenue.
Time in Status automates SLA tracking, alerts you when issues arise, and gives you complete control over monday.com status duration tracking.
How SLA Tracking Works in Time in Status for monday.com
With Time in Status, you can define SLA rules for any status on your monday.com board. Here’s how it works:
Choose a status to track (e.g. “Stuck”, “Working on it”, “Done”).
Define the maximum time allowed in that status (e.g. 24 hours).
Assign a name to the SLA rule – this will help visually distinguish it on your dashboard.
Visual highlights will appear automatically when time limits are exceeded.
Color-coded flags (red, pink, green, etc.) show where attention is needed.
This gives you a timing tool with real-time visibility.
Let’s look at a live setup:
SLA Configuration Example:
In this setup, the sales team defined three SLA rules:
Resolve blocker within 1 day! → Status: Stuck, Time: 24h
Alert Head of Department → Status: Done, Time: 1h
Record the task performance report → Status: Working on it, Time: 3h
Each of these reflects a real business priority, and violations now stand out automatically on the board.
📊 SLA Tracking in Action: Monitoring Sales Workflow Timings
Let’s break down how this looks in practice. The sales department is executing tasks like:
Launching cold email campaigns to 1,200 US-based leads
Following up with 350 non-responders
Preparing 4-step sequences for segmented verticals like legal tech
Each task moves through a lifecycle of statuses: To Do → Working on it → Done → Stuck
Here’s what their SLA-enabled board looks like:
Observations:
The task “Launch cold email campaign” violated its SLA for “Stuck” – it spent 41h 13m in that status while the limit was 24h.
Another task spent 30h 2m in “Working on it”, which exceeds the defined 3h SLA.
Status columns now highlight duration color-coded, showing where immediate attention is needed.
This is monday.com status duration tracking in action – no more guessing, no more manual calculations.
Why Time in Status is an Essential Efficiency Tool for Sales
Time in Status doesn’t just collect time data – it turns it into actionable insights. Here’s how:
🚦 Visual SLA Alerts
Red, green, and pink boxes instantly show task health
SLA violations are easily detectable across large teams and boards
📈 Improved Lead Handling Speed
Ensure timely follow-ups to inbound or cold leads
Prevent “forgotten” contacts that ruin the funnel
🔁 Repeatable, Trackable Processes
Standardize how long each task should take (e.g. demo prep = 2 days max)
Reduce variance and increase consistency across the sales team
🔔 Proactive Risk Mitigation
Know about missed deadlines in monday.com before they damage your metrics
Trigger alerts when tasks are stuck, delayed, or forgotten
Time in Status as a Timing Tool for Revenue Growth
In sales, time is revenue. The longer a lead waits, the less likely it is to close. By using Time in Status with SLA tracking, your team gains the power to:
Visualize where things slow down
Prevent dropped opportunities
React faster to high-priority deals
Automate visibility across the entire funnel
Whether you’re scaling outbound efforts or managing enterprise accounts, Time in Status is your ultimate efficiency and timing tool inside monday.com .
📌 Don’t let missed deadlines go unnoticed.
Start tracking them with SLA logic, and transform your sales operations from reactive to proactive.
🔗 Explore Time in Status for monday.com on the Monday Marketplace
If you need assistance with setup or have any questions, reach out to our team:
📩 support@saasjet.com – we’re here to help!