Time Metrics Tracker Is Moving to Atlassian Forge — What That Means for Your Team
We’re upgrading Time Metrics Tracker | Time Between Statuses by migrating it to Atlassian Forge — and this brings real value to your workflow, performance, and data security.
Why You See the Domain When Installing Time Metrics Tracker
When installing Time Metrics Tracker | Time Between Statuses, you’ll notice the following domains listed under the “Data management” section:
https://tbs.saasjet.com/https://*.atlassian.net/(under “Load images”)
Let us explain what these mean and why you can trust them.
Why Does the App Use https://tbs.saasjet.com?
Our app is built using Atlassian Forge combined with a secure backend — https://tbs.saasjet.com — to perform advanced calculations and provide analytics-rich features.
This backend:
Is owned and operated by SaaSJet
Processes time metrics like Cycle Time, Resolution Time, and Time to Market
Helps export reports, configure settings, and deliver real-time visualizations
All data exchange is secure, encrypted, and strictly compliant with Atlassian's Cloud Fortified standards.
Why Do You See https://*.atlassian.net Under “Load Images”?
This is related to Jira itself.
Our app may display images, avatars, and other assets hosted by Atlassian (e.g., user profile pictures, project icons, etc.). These assets are loaded from the Atlassian Cloud domain:
👉 https://*.atlassian.net/
This domain is part of Atlassian’s own infrastructure and is required for correct display of Jira-native content within the app interface.
Important:
No data is sent to this domain — the app only fetches images already visible in your Jira.
This does not represent third-party data sharing — it’s just how Jira assets are rendered.
Your Data Is Safe
We understand how important security is. Here’s what you need to know:
Encrypted communication — all connections use HTTPS.
Data isolation — your data stays within the Atlassian ecosystem and our secure backend.
No third-party sharing — your data is never sold or shared externally.
Strict access control — we only access data necessary to deliver the functionality.
Compliance with Atlassian’s security standards — as a Cloud Fortified app, we pass regular security checks.
Why Does the App Request These Permissions?
Here’s a quick explanation of some of the permissions you’ll see:
Access data from outside of Atlassian – to calculate metrics via our backend.
View and edit issues – to track and write time metrics (e.g. lead time, resolution time).
Access content using your permissions – ensures that only data you can see is processed.
Store data – allows us to save your report settings, filters, and preferences.
Send logs and analytics – helps us improve performance and troubleshoot bugs (you can disable this anytime).
Why We Use Forge + Backend?
Atlassian Forge offers:
Native integration
Improved security
Better performance
No setup or manual API tokens required
But some advanced calculations still require external processing. That’s why we combine Forge + a secure backend — to give you the best of both worlds.
Benefits for You
Enterprise-grade security
Your data is protected through Atlassian’s built-in security plus our own strict safeguards.Faster data processing
Complex metrics are calculated on a dedicated backend, improving speed.Smarter features
With this hybrid setup, we can deliver advanced features like:Average Time Reports
Pie Chart Visualization
Custom Time Metric Configuration
No extra setup required
Everything works seamlessly once the app is installed — no API tokens or configuration.
Cloud Fortified & Trusted by Teams
Time Metrics Tracker is a Cloud Fortified app — meaning it meets Atlassian’s highest standards for:
✅ Reliability
✅ Security
✅ Performance
✅ Support responsiveness
Join over 500 teams already using Time Metrics Tracker to monitor Cycle Time, Lead Time, Resolution Time, and more
If you need help or want to ask questions, please contact us through SaaSJet Support or via email support@saasjet.atlassian.net
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