Time Metrics Tracker has moved to Atlassian Forge — What That Means for Your Team

We have upgraded Time Metrics Tracker | Time Between Statuses by migrating it to Atlassian Forge — and this brings real value to your workflow, performance, and data security.

Why You See the Domain When Installing Time Metrics Tracker

When installing Time Metrics Tracker | Time Between Statuses, you’ll notice the following domains listed under the “Data management” section:

• https://tbs.saasjet.com/

• https://*.atlassian.net/ (under “Load images”)

Let us explain what these mean and why you can trust them.

Why Does the App Use https://tbs.saasjet.com?

Time Metrics Tracker currently uses the secure SaaSJet domain https://tbs.saasjet.com/ only for data migration purposes.

This service helps transfer existing configurations — such as work schedules, saved metrics, and page access settings — to the new Forge-based version of the app.

All communication with this domain is encrypted and complies with Atlassian’s Cloud Fortified security standards. After the migration is fully completed, this service will no longer be required.

Why Do You See https://*.atlassian.net Under “Load Images”?

This is related to Jira itself.

Our app may display images, avatars, and other assets hosted by Atlassian (e.g., user profile pictures, project icons, etc.). These assets are loaded from the Atlassian Cloud domain:

👉 https://*.atlassian.net/

This domain is part of Atlassian’s own infrastructure and is required for the correct display of Jira-native content within the app interface.

Important:

• No data is sent to this domain — the app only fetches images already visible in your Jira.

• This does not represent third-party data sharing — it’s just how Jira assets are rendered.

Your Data Is Safe

We understand how important security is. Here’s what you need to know:

• Encrypted communication — all connections use HTTPS.

• Data isolation — your data stays within the Atlassian ecosystem.

• No third-party sharing — your data is never sold or shared externally.

• Strict access control — we only access the data necessary to deliver the functionality.

• Compliance with Atlassian’s security standards — as a Cloud Fortified app, we pass regular security checks.

Why Does the App Request These Permissions?

To ensure the app functions correctly within the Forge environment and to facilitate the seamless migration of your settings, Time Metrics Tracker requires the following permissions (scopes):

Integration permissions with Atlassian apps:

• View Jira issue data - read Jira project and issue data, search for issues, and objects associated with issues like attachments and worklogs.

• View user profiles - view user information in Jira that the user has access to, including usernames, email addresses, and avatars.

• Create and manage issues - create and edit issues in Jira, post comments as the user, create worklogs, and delete issues.

• View sprints - view sprints and sprint-related issues and properties.

• View boards, backlogs, and related items - view boards, issues on a board, issues from a backlog, reports, and versions.

• View issue details

• View projects

• View users

• Access and interact as logged-in user from outside of Atlassian - access and interact with your data as the logged-in user from outside of Atlassian.

• Access and interact from outside of Atlassian - access and interact with your data from outside of Atlassian.

• Read (READ) - view, browse, and read information from Jira.

• Write (WRITE) - create or edit content in Jira, but not delete content.

• Act as user (ACT_AS_USER) - access content using the permissions of the user running the app.

• App Storage scope - read and write to app storage service.

Why We Use Forge?

Atlassian Forge offers:

• Native integration

• Improved security

• Better performance

• No setup or manual API tokens required

Benefits for You

1. Enterprise-grade security
   Your data is protected through Atlassian’s built-in security plus our own strict safeguards.

2. Faster data processing
   All metric calculations are performed directly on the client, ensuring quick and efficient results.

3. Smarter features
   We can deliver advanced features like:

   • Average Time Reports

   • Pie Chart Visualization

   • Custom Time Metric Configuration

4. No extra setup required
   Everything works seamlessly once the app is installed — no API tokens or configuration.

Cloud Fortified & Trusted by Teams

Time Metrics Tracker is a Cloud Fortified app — meaning it meets Atlassian’s highest standards for:

✅ Reliability
✅ Security
✅ Performance
✅ Support responsiveness

Join over 500 teams already using Time Metrics Tracker to monitor Cycle Time, Lead Time, Resolution Time, and more

If you need help or want to ask questions, please contact us through SaaSJet Support or via email support@saasjet.atlassian.net

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