Tracking the First Time Spent in a Jira Ticket Status
📝 Context: Tracking the time a ticket spends in a particular status for the first time is crucial for teams using Jira to manage their workflows efficiently. Accurately capturing this data helps in identifying potential delays and improving overall process management.
🤔 User Problem: Your team has many queries in "waiting" status, and you need to set up an effective process monitoring system to meet the deadline and maintain project flexibility. You also need a way to track cycle and lead time to monitor team performance and workflow efficiency. |
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💡 Solution:
Do you want to track how much time the ticket has been spent in a particular status for the first time using the Time between Statuses add-on?
There are two ways to do this:
1 — The first method involves using the Configuration button. This approach is particularly useful for modifying existing Status groups.
To add a new statuses group, click Configuration
Click + Time metric
2 —The second way is to create group statuses on the grid.
Click on the Time Metrics button in the upper right corner of the table to configure the conditions necessary to calculate a particular time metric.
2. Set First Transition to To Do as a Start timer and First Transition from To do as a Stop timer.
That’s all!
Don’t waste time and improve your working process as soon as possible. Time Between Statuses and its functions will definitely help you with it!
📈 Outcomes:
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If you need help or want to ask questions, please contact SaaSJet Support or email us at support@saasjet.atlassian.net
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