Tracking the First Time Spent in a Jira Ticket Status

📝 Context: Tracking the time a ticket spends in a particular status for the first time is crucial for teams using Jira to manage their workflows efficiently. Accurately capturing this data helps in identifying potential delays and improving overall process management.

🤔 User Problem: Your team has many queries in "waiting" status, and you need to set up an effective process monitoring system to meet the deadline and maintain project flexibility. You also need a way to track cycle and lead time to monitor team performance and workflow efficiency.

💡 Solution:

Do you want to track how much time the ticket has been spent in a particular status for the first time using the Time Metrics Tracker app?

There are two ways to do this:

1 - The first method involves using the Configuration button. This approach is particularly useful for modifying existing Status groups.

To add a new status group, click Configuration — this button can be found in two places:

1️⃣ In the top-right corner of the report screen:
Click the three-dots menu (⋯) and choose Configuration from the dropdown list.

2️⃣ In the left sidebar, directly under the Time Metrics Tracker section of the app — the Configuration item is displayed in the navigation menu.

Click + Time metric

2 —The second way is to create Time Metrics on the grid.

Click the Time Metrics button in the upper-right corner of the table to configure the necessary conditions for calculating a specific time metric.

Set First Transition to To Do as a Start timer and First Transition from To Do as a Stop timer.

That’s all!

Don’t waste time and improve your working process as soon as possible. Time Metrics Tracker and its functions will definitely help you with it!

📈 Outcomes:

Effective Tracking: Setting timers for the first transition in and out of a status gives you control over how long tasks spend in their initial stages. This control is important for analyzing early-stage workflows and making informed decisions.
Using Data for Decision Making: You can export tracking data to Excel or Google Sheets to analyze trends and patterns such as task completion times, frequency of status changes, and task dependencies. These insights help you make better decisions based on data, improving team performance and project outcomes.
Early Detection of Problems: Focusing on the first transition times helps you quickly identify and address any work items that arise at the start of a task. This ensures a smoother workflow, giving you confidence and efficiency.

If you need help or want to ask questions, please contact SaaSJet Support or email us at support@saasjet.atlassian.net

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