Tracking Time in Status

📝 Context: In managing tasks within Jira, teams often need to track the time spent in specific statuses to optimize workflow efficiency. Accurate time tracking across various statuses—such as "To Do," "In Progress," and "Done"—is crucial for understanding bottlenecks and improving process management.

🤔 User Problem: Users need to determine which group statuses to configure in Jira to effectively track the time spent in a particular status. Without a clear approach, it can be challenging to identify where time is being spent or wasted, leading to inefficiencies in your workflow.

💡 Solution: To address this issue, follow these steps to configure status groups for time tracking:

Add a new Time metric

There are two ways to do this:

The first method involves using the Configuration button. This approach is particularly useful for modifying existing Status groups.

To add a new statuses group, click Configuration — this button can be found in two places:

1️⃣ In the top-right corner of the report screen:
Click the three-dots menu (⋯) and choose Configuration from the dropdown list.

2️⃣ In the left sidebar, directly under the Time Metrics Tracker section of the app, the Configuration item is displayed in the navigation menu.

Click + Time metric

The second way is to create Time metrics on the grid.

Click the Time Metrics button in the upper-right corner of the table to configure the necessary conditions for calculating a specific time metric.

Choose a “First transition to To Do“ as a Start timer and a “Last transition from To Do” as a Stop timer. Set all other statuses (In progress, On Hold, Done, In review, etc) as a Pause timer.

Also, you can set up Warning and Critical limits for Cycle and Lead time, optionally. If too much time is spent on a specific work item, the system will send an email notification to the specified admin.

📈 Outcomes:

Improved Workflow: Keep track of time in each stage to find and fix delays in your processes.
Time Management: See where time is used to make better decisions and allocate resources efficiently.
Streamlined Processes: Set up the system to save time and boost team productivity.

If you need help or want to ask questions, please contact SaaSJet Support or email us at support@saasjet.atlassian.net

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