Embedding a Smart Forms for Jira on Your Website for Issue Collection

Enhance the ticketing process by embedding Smart Forms for Jira directly onto your website. This integration allows you to collect issues, feedback, and feature requests from website visitors and automatically create tickets in Jira, streamlining your issue management and support workflows.

Step 1: Create Your Form in Jira

Begin by creating a form in Jira using Smart Forms for Jira. Customize the form fields to capture the necessary information, such as bug reports, feature requests, or customer feedback.

Step 2: Form Configurations

Once your form is ready, set issue creation in Jira and generate a shareable link for the form in the Smart Forms for Jira settings. This link allows external users (e.g., website visitors) to access and complete the form without needing to log in to Jira.

Step 3: Embed the Form in the Website

Open the HTML of the page where you want the form to appear. Use the following code snippet to embed the form:

CODE

<iframe src="YOUR_SMART_JIRA_FORM_LINK_HERE" width="100%" height="500" frameborder="0" allowfullscreen></iframe>

Replace YOUR_SMART_JIRA_FORM_LINK_HERE with the shareable link generated in Step 2.
Customize the width, height, and other styling attributes as necessary to fit your webpage’s design.

Fine-tune the form’s appearance within your site to ensure it is visually appealing and easy for users to interact with.

Outcome:

Once the form is embedded and active on your website, visitors can submit feedback, report issues, or make feature requests directly through the form. Each submission automatically generates a new issue in Jira, enhancing your support process and reducing manual data entry.

This setup empowers your team to efficiently manage and respond to customer needs, creating a seamless bridge between your website and Jira’s powerful issue-tracking capabilities.

Bonus Tip: Generate QR Codes for Jira Issue Creation

If you want to encourage feedback beyond your website, consider generating a QR code with the link to your form. Add the QR code to physical products, marketing materials, or posters to allow customers to submit feedback directly into your Jira system with a quick scan.

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