SLA - Service Level Agreement Goals
It’s currently in Beta. We welcome your feedback to help us enhance it.
Service level agreement (SLA) for Time in State is the duration a particular work item spends in a specific state.
SLA for Time in State is here to help your team set up and keep an eye on how long your work items stay in certain states. This means your epics, tasks, issues, and other stuff won't get stuck, and you'll easily spot problems and fix delays before they get big! It is crucial for fast delivery and high-quality customer service.
How to Set Up Your SLAs:
Setting up an SLA is super easy and you can do it right from where you view your work items.
Create Your SLA Rule:
Head over to the SLA button.
Inside that "Set SLA" box, you'll see spots to set up each goal.
SLA color: Pick a color to highlight Time in State once the work item is exceeded.
SLA Name: Provide a name for your SLA. This should reflect your SLA goal, whether it's related to warning time or critical time.
State: Choose the state you want to monitor within your time limit like "Doing" or "To Do."
Time goal: Please specify the maximum time you are allocating for the work item to progress through its current state. You can do days (like "25d") or even minutes (like "4m").
Turn On/Off: There's a handy toggle switch next to each rule if you want to quickly turn it on or off without deleting it.
Delete: See the little trash can? That's for getting rid of a rule if you don't need it anymore.
Add More SLAs
Click the "+ Add SLA" button to set up even more agreements for different states or types of work items. You can have as many rules as you need for your whole workflow!
Save Your Work:
Once everything looks good, just click "Apply" to save all your new SLAs.
If any SLAs need to be deleted, save the changes by clicking “Apply.”
How This All Works Once You're Set Up
Once you've got your SLAs configured, the system will automatically keep an eye on your work items for you:
See it instantly: Your work items on the grid will light up with the colors you selected:
Only counts work days: The time limits for your SLAs are based on your team's calendar settings. So, it'll only count your actual working days and hours, making sure everything is fair and accurate.
If you set up multiple SLAs for the same single state but with different time limits, the system will track each of those SLAs independently.
For example, if you have a work item in the "Doing" state, and you've set up:
“Warning time” for “Doing” with a 25-day limit.
“Critical time” for "Doing" with a 35-day limit.
Both of these SLAs will start tracking as soon as the work item enters "Doing." The visual highlighting on your grid would then show you if it's exceeded the 25-day limit and if it's exceeded the 35-day limit. It gives you different SLA colors for the same state, which can be super useful for different types of work items or urgency levels!
It’s currently in Beta. We welcome your feedback to help us enhance it.
If you need help or want to ask questions, please contact SaaSJet Support or email us at support@saasjet.atlassian.net
Haven't used this add-on yet? Try it now >>>Time in State for Azure DevOps