Resolution for Jira Work Items
Set work item resolutions correctly to ensure accurate data retrieval and to ensure that resolved work items appear correctly in reports.
What is work item resolution?
There are many ways to complete or resolve a work item. Typically, a work item resolution is set when you change its status. Your administrator may have customized these options to suit your organization better.
Once a work item is resolved (meaning the Resolution field is populated), references to that work item will display the key in strikethrough text.
Here are the default work item resolutions that come with your Jira products:
Done
Work on this work item has been completed.
Won't Do
This work item won't be actioned.
Duplicate
The problem is a duplicate of an existing work item.
Jira Resolutions
If you're using Jira, you'll also get these resolutions by default:
Cannot Reproduce
All attempts to reproduce this work item failed, or there wasn't enough information. Reading the code doesn't provide any clues as to why this behavior occurred. If more information becomes available later, please reopen the work item.
Jira Service Management Resolutions
If you're using Jira Service Management, you'll also get these resolutions by default:
Known Error
The problem has a documented root cause and a workaround.
Hardware Failure
The work item is due to a hardware failure.
Software Failure
The work item is due to a software failure.
Configure resolutions
Jira admins can manage resolutions.
To set up Resolution follow this steps:
Go to your Workflow: ⚙️. → Work items → Workflow (if you don’t have any Workflows, you have default one).
Click “…” → Edit on your workflow page → Text
Select your Done transition and сlick Edit
Select the Resolve Work Item Screen for the Screen field → Configure your screen
You must return to the Workflow page and Publish the draft for the changes to go into effect.
Use the up and down arrows in the Order column to re-order individual resolutions. You can delete resolutions by reassigning work items with that resolution to something else (for example, reassigning work items from "Won't Do" to "Done").
To keep things clear and avoid confusion, it's best not to name resolutions "Unresolved" or "None." Jira automatically shows work items as "Unresolved" when they don't have a set resolution. Adding a resolution with these names could lead to misunderstandings, so it's better to avoid them.
If you need help or want to ask questions, please contact SaaSJet Support or email us at support@saasjet.atlassian.net
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