Resolution for Jira Issues
Set issue resolutions correctly for accurate data retrieval and to ensure resolved issues appear correctly in reports.
What is issue resolution?
There are many ways to complete or resolve an issue. Typically, an issue resolution is set when you change its status. Your administrator might have customized these options to suit your organization better.
Once an issue is resolved (meaning the Resolution field is filled in), references to that issue will show the key in strikethrough text.
Here are the default issue resolutions that come with your Jira products:
Done
Work on this issue has been completed.
Won't Do
This issue won't be actioned.
Duplicate
The problem is a duplicate of an existing issue.
Jira Resolutions
If you're using Jira, you'll also get these resolutions by default:
Cannot Reproduce
All attempts to reproduce this issue failed, or there wasn't enough information. Reading the code doesn't provide any clues as to why this behavior occurred. If more information becomes available later, please reopen the issue.
Jira Service Management Resolutions
If you're using Jira Service Management, you'll also get these resolutions by default:
Known Error
The problem has a documented root cause and a workaround.
Hardware Failure
The issue is due to a hardware failure.
Software Failure
The issue is due to a software failure.
Configure resolutions
Jira admins can manage resolutions.
To set up Resolution follow this steps:
Go to your Workflow: ⚙️. → Issues → Workflow (if you don’t have any Workflows, you have default one).
Click “…” → Edit on your workflow page → Text
Select your Done transition and сlick Edit
Select the Resolve Issue Screen for the Screen field → Configure your screen
You must return to the Workflow page and Publish the draft for the changes to go into effect.
Use the up and down arrows in the Order column to re-order individual resolutions. You can delete resolutions by reassigning issues with that resolution to something else (for example, reassigning issues from "Won't Do" to "Done").
To keep things clear and avoid confusion, it's best not to name resolutions "Unresolved" or "None." Jira automatically shows issues as "Unresolved" when they don't have a set resolution. Adding a resolution with these names could lead to misunderstandings, so it's better to avoid them.
If you need help or want to ask questions, please contact SaaSJet Support or email us at support@saasjet.atlassian.net
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