Resolution Time

The clock starts ticking the moment your customer contacts you for support. It will not stop until the customer has received a satisfactory response. That clock, in a nutshell, measures a standard customer service metric.

Choose project you want to monitor, period, amount of days and refresh intervals:

After filling in the fields, click a “Save” button. As a result you’ll get:

More gadgets:

• Time to First Response

• Created vs. Resolved Chart

If you need help or want to ask questions, please contact us through SaaSJet Support or via email support@saasjet.atlassian.net

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