[{"id":"ci_b223f456d3ce36b19309900c95cbfa16cb5c2dca07abcbfc3e1cc6c572c7465a","title":"Introduction to SLA Time and Report Add-On","path":"/sla/sla-time-and-report","children":[]},{"id":"ci_61207dfa7b85d0a76e943fdddaa8bcc13676f074a87375711897894b0bbdde54","title":"Plans and Pricing for SLA Time and Report","path":"/sla/plans-and-pricing-for-sla-time-and-report","children":[]},{"id":"ci_b41605bb546119e164f3dc5c9eed452b0b54ad2e770284bd6a28d43ede19aef6","title":"Begin working with SLA Time and Report app","path":"/sla/get-started-with-sla-time-and-report-add-on","children":[{"id":"ci_1803750a3ab4de0cd45f5bbead6b569ef415671589444576a3295660648eb10b","title":"Installation of SLA Time and Report app","path":"/sla/installation-of-sla-time-and-report-app","children":[]},{"id":"ci_691e4a2b624fd80f416d2d21e4c83a2ee6aba9a50360f5d51c8183b773e630c6","title":"Book your product session: SLA Time and Report","path":"/sla/book-your-product-session-sla-time-and-report","children":[]},{"id":"ci_0deffe45e0d5c34835c0b9faa5c3f695f15dca4105dc3ed440113b2cdd5d52b2","title":"Implementation Guide: Setup & Resources","path":"/sla/implementation-guide-setup-resources","children":[]},{"id":"ci_85a7b443e9c41d453bd5765a46892bb6dbc133269512da382a0e4c90c6897239","title":"Manage Permissions","path":"/sla/manage-permissions","children":[]},{"id":"ci_2d3575b415e1e5ce8f07885758927b5d2fc104a6243159edf2da2241026d196a","title":"Update guide for SLA App","path":"/sla/update-guide-for-sla-app","children":[]}]},{"id":"ci_b829b2b6dc46b8a2aa6e6839f20b1ae98a9d798e6778bc16195a9ce1d665b5e9","title":"Create and Configure SLA","path":"/sla/set-up-your-sla","children":[{"id":"ci_cee37ef93740364daee224731eb4de45aa717e6f9676068a202a4ce2ac975a85","title":"Get Started with SLA Setup","path":"/sla/get-started-with-sla-setup","children":[]},{"id":"ci_36b9207d043ed2cf6a6061445f149e659a452bc9c1a9f64d3471ad05c442b869","title":"Choose SLA type","path":"/sla/sla-goal-setting","children":[{"id":"ci_45acafdf9fc69c22fb7292281571bea3da1d00f730283ebf1c5e6021d0932362","title":"Time limit based (Single project)","path":"/sla/time-limit-based-sla-type","children":[]},{"id":"ci_4184233e2e584e81166c3c0252b3ff3097866fb2ccc1e673dec1ed1baa93c722","title":"Time limit based (Multiple projects)","path":"/sla/multiple-projects-sla-type","children":[]},{"id":"ci_db74a024c5d823c5557a560675b34caaabed117c1b6887af22d1b0553614d22b","title":"Negotiated date SLA type","path":"/sla/negotiated-date-sla-type","children":[]},{"id":"ci_aaab761fcabb0d1053c2212bf1bf18c1fbf32e5263c650b484244b98515de467","title":"Multiple-scheduler SLA type (Available in the Advanced plan)","path":"/sla/multiple-scheduler-sla-type-available-in-the-advanced-plan","children":[]}]},{"id":"ci_d16068821828fe60f38b4458568070c9f39dd8516a7c3ebc069e85b99788c5fc","title":"Configure SLA conditions","path":"/sla/configure-sla-conditions","children":[{"id":"ci_acdb2acb9ca53103e9a5c6fba158a77482fcb6a44243dd6e97c99f09d130fc2d","title":"Set SLA conditions","path":"/sla/conditions-for-sla","children":[]},{"id":"ci_d6402bfbacb1fc144d036e47c0a6c8c14d30fc34499b5963c5ac9e7df7bcf732","title":"Reset your SLA","path":"/sla/reset-your-sla","children":[]},{"id":"ci_09946a85d517e8568f3ef2703d43928574fe6efcc2421c07872d639261072969","title":"Multi-Cycle Option","path":"/sla/multi-cycle-option","children":[]},{"id":"ci_ca7eef3179fb1ec8db99e26c4effd92cc31a98689939ce84836bfc2b4ffbf40c","title":"Calendars and Work schedule","path":"/sla/calendars-and-work-schedule","children":[]}]},{"id":"ci_dc150ec90fb453889ca953172a0a3a72ffc8f0fa048b49a04e363b96674a2299","title":"Configure SLA Goals","path":"/sla/configure-sla-goals","children":[{"id":"ci_dfcd3b62bd430055f0ae3cdd63d88c7f1dd7953d2ebda45c1f782a828b7751db","title":"Automated actions","path":"/sla/automated-actions","children":[]},{"id":"ci_0ab6dab4e373d3b6d53113ab07aae7aa7e44b5827672c8b6d7039ec804a4378a","title":"SLA Breach Notifications","path":"/sla/sla-breach-notifications","children":[]},{"id":"ci_bb82ef0b29049ef0d10a06500e182ed7d696c295ca2b2b43ce116ea8b5d02437","title":"Message Template Editor","path":"/sla/message-template-editor","children":[]},{"id":"ci_df0a09f514b27097d8bc2ad57e7a670995ca02de77c86f2ca44f5a6e090701fd","title":"Integration with Slack","path":"/sla/integration-with-slack","children":[]},{"id":"ci_3c62a9ef539f03e40aea83e4a59ca0b1126e0ee71f6c86421fccbc69f51a0e55","title":"Transition between SLA goals","path":"/sla/transition-between-sla-goals","children":[]},{"id":"ci_370679489bff6a9bdb4678208a5fcd1639175f990c7d02e705495db28b83c8d0","title":"Custom Fields in the SLA setting","path":"/sla/custom-fields-in-the-sla-setting","children":[]},{"id":"ci_46bb2f3123e4ee27f96e588aef9a2f5579c8b5922d18f029a32ec17e2a3aa438","title":"Disable and Enable SLA","path":"/sla/disable-and-enable-sla","children":[]}]}]},{"id":"ci_e9f467435b19d697fcee5d652f995759dc3d6ea27a1940bbadab0283bc72b90e","title":"Report generation in SLA Time and Report","path":"/sla/report-generation-in-sla-time-and-report","children":[{"id":"ci_493ad2a531b18069a58984e4028a307e23b23aaec74fa170a068b5f8c78c3c64","title":"SLA Grid Report","path":"/sla/sla-grid-report","children":[]},{"id":"ci_8170bcb38f9e37751611c0dc51d62b1a8f8ad6bd486ccdc39ae8db637e0cdec9","title":"SLA Chart Reports","path":"/sla/sla-chart-reports","children":[]},{"id":"ci_e295a6eae85164ef36dfe2b10ef82e2cfc3bb0d5b29ef88845b1ce2d187f8ff8","title":"Export","path":"/sla/export","children":[]},{"id":"ci_56b7d266c5d32c88a93f7d8d859bd91340be3d74c2b972b014606b19226bcda1","title":"Adding SLA Gadgets","path":"/sla/adding-gadgets","children":[]},{"id":"ci_e4b10f9dd7b2e03f733ecb6d9aa297231c221379aa23f55ba3192d75024734a7","title":"Report Scheduler","path":"/sla/report-scheduler","children":[]},{"id":"ci_529bdb5a04f57b2dbe3534445deacdb226661995fc9904527162aa0a51f1cfd9","title":"Save and load report View","path":"/sla/save-and-load-report-view","children":[]},{"id":"ci_ee499b68d37886bdaf4073e0cdca0b95abcf01b1685777e6759e1313e286a1ba","title":"Troubleshoot blank reports","path":"/sla/troubleshoot-blank-reports","children":[]}]},{"id":"ci_d134aacb248e051476b9f857cd9b417f0743d1c642f02a5f0f44d8ed6e8fbb9e","title":"SLA Time on Work Item","path":"/sla/sla-time-on-issue-tab","children":[]},{"id":"ci_a40322b98e9d0d4793822ff698390c0dbe7164060e4e4da39e512e501f4569b7","title":"Support SLA Time and Report","path":"/sla/support-sla-time-and-report","children":[]},{"id":"ci_a2464b6145fb78d54207db39d0d050327cf87374a9babfa83a229fd4a492851f","title":"The easiest way to gather the feedback and support your customers in Jira","path":"/sla/the-easiest-way-to-gather-the-feedback-and-support","children":[]},{"id":"ci_dd649c0fb500569a287022c118cbdb8c0987b1559e7c20d152217438b5abc1e5","title":"SLA Use Cases","path":"/sla/sla-use-cases","children":[{"id":"ci_4866aa9f771ee7009972e52d6cb5b14a042b55bb6d10a01fa0ecee18c9fa52d1","title":"How to prepare the SLA Time and Report Gadget using native Jira Gadgets?","path":"/sla/how-to-prepare-the-sla-time-and-report-gadget-usin","children":[]},{"id":"ci_c2f2616336e83bf3728c7af82e67618fb7716fb12da7754d54188e448fa43ef8","title":"How to manipulate SLA Time and Status data using JQL","path":"/sla/how-to-manipulate-sla-time-and-status-data-using-j","children":[]},{"id":"ci_bb0b80fe69c3bfa075948939d371b98cd84ebd6191b7aafb13e0571635e17e8b","title":"How to get SLA data via Jira API?","path":"/sla/how-to-get-sla-data-via-jira-api","children":[]},{"id":"ci_4b521fea4cd6a26f8f5951feab4ba63f03ae99783823e2e6e97f4432b78f6165","title":"SLA for New Created Issue","path":"/sla/sla-for-new-created-issue","children":[]},{"id":"ci_f5d91bca4fa5f09e462b441de31d3fa841900f82f44f609fc5a04d954300af27","title":"Calculate how long the task was Unassigned","path":"/sla/calculate-how-long-the-task-was-unassigned","children":[]},{"id":"ci_3f4c2b0794f2bc67de2af7840a0f25cfd0540bb9851a7da188743d6c2b842fc0","title":"Start SLA to due date","path":"/sla/start-sla-to-due-date","children":[]},{"id":"ci_b850ba4c0f9614022d4b88322417de8e270db611b41550606728f9431638a86b","title":"How to use SLA Goals as Escalations","path":"/sla/how-to-use-sla-goals-as-escalations","children":[]},{"id":"ci_e5370900848cc3ff7665e7a5eff59eaa005616ffc8ce897255ac23be9b8ed8b0","title":"How to configure operational hours in SLA calculation?","path":"/sla/how-to-configure-operational-hours-in-sla-calculat","children":[]},{"id":"ci_f2c4ce135e784435740e7e10a381d5b4ce229afce7e782818ac369096e803b45","title":"How to configure SLA for different lines of Support?","path":"/sla/how-to-configure-sla-for-different-lines-of-suppor","children":[]},{"id":"ci_6ab146c7256368a76fa54f26c74bd38359dec3dc7591274e7108c4be66863fa9","title":"How to set up SLA configs for teams from different continents (USA + Portugal+ Egypt+ Australia)?","path":"/sla/how-to-set-up-sla-configs-for-teams-from-different","children":[]},{"id":"ci_ac56c5d127b6b7fa813be7c4e7a742e4c69d8de7ca383762081f03c2a114efb3","title":"How to work with the Negotiated date?","path":"/sla/how-to-work-with-the-negotiated-date","children":[]},{"id":"ci_b9e254ef780389038e1df7af09d304c38dd310ae74fb6156a062ed1a6b245aa6","title":"How to set up an SLA with Custom fields and different types of Priority?","path":"/sla/how-to-set-up-an-sla-with-custom-fields-and-differ","children":[]},{"id":"ci_dc80a2957444fd3ec294ff11781fde080e3fcc460be29e923c714df1ba75137a","title":"How to send notifications (reminders) 2 hours before the SLA breach?","path":"/sla/how-to-send-notifications-reminders-2-hours-before","children":[]},{"id":"ci_92d4501e38e91403f6ebdae8026c11fd63e6d66cc6f052235dbd16be5bd98dda","title":"How to control SLA using custom fields","path":"/sla/how-to-control-sla-using-custom-fields","children":[]},{"id":"ci_583c4e206900b2bd303c4f605b67dc29e6780e93a8d09b0e1f5419442b268e84","title":"Inform your manager before the issue will be exceeded","path":"/sla/inform-your-manager-before-the-issue-will-be-excee","children":[]},{"id":"ci_4fed85781a8eb32c298e320b2603b2314602b779ee8cce2100b050136b4337bd","title":"Configuring SLA for Time to Response and Resolution for the Support Team","path":"/sla/configuring-sla-for-time-to-response-and-resolutio","children":[]},{"id":"ci_79bee7e1b4bbae45d200cbf373d75a98214dd55919734eb0d5d32aba16a5ab1b","title":"How to control Critical priorities with the SLA Dashboard?","path":"/sla/how-to-control-critical-priorities-with-the-sla-da","children":[]},{"id":"ci_5769d4b3cdb526b642d4e5f52240dc4cec0a2a6b2f73f17e4a9f5c619feffa4d","title":"How to set up priorities for SLA Goals?","path":"/sla/how-to-set-up-priorities-for-sla-goals","children":[]},{"id":"ci_b75d62aa0a3b8480a347f73622c55a622b2d99e7b6d17b181a10237b094e4a08","title":"How to Create and Measure OLA in Jira?","path":"/sla/how-to-create-and-measure-ola-in-jira","children":[]},{"id":"ci_f669303d1ecf463532bc6512445638fe92e83eeef3a9776007709d1ac90acf38","title":"How to add SLA status and target date to a ticket and customer portal?","path":"/sla/how-to-add-sla-status-and-target-date-to-a-ticket-","children":[]},{"id":"ci_bff1fdeb512facbed7909f99bf97fba18b25e9064fbf8d7fbc9c4a564b866fd5","title":"How to configure SLA conditions based on comments?","path":"/sla/how-to-configure-sla-conditions-based-on-comments","children":[]}]},{"id":"ci_ea7ebc75619f052e5f6a98849d094f10613c64021c6e0395d2edd7c6567487a0","title":"Use Cases for different Teams","path":"/sla/use-cases-for-different-teams","children":[{"id":"ci_fe2db941497aded36e21f32e9bb18a0b3fb1b0aeb739d5b841e9f984e50387ad","title":"Use Cases for Support Teams","path":"/sla/use-cases-for-support-teams","children":[]},{"id":"ci_d34219ee04a52a2d76227c62b4219277f2a659799799c7cc63d7ef93c9c8055e","title":"Use Cases for QA & Development Teams","path":"/sla/use-cases-for-qa-development-teams","children":[]},{"id":"ci_f3581a2ca44392b3f3efb04359a4cc6fa9c41d4b2f2d0f8edc63781ec7a1f80d","title":"Use Cases for Project & Delivery Managers","path":"/sla/use-cases-for-project-delivery-managers","children":[]},{"id":"ci_c95b088ea84a9aafd8f61dec3c570e2fff6b288ea02d1b3050e828d92c0b081b","title":"Use Cases for  Service Desk & ITSM Teams","path":"/sla/use-cases-for-service-desk-itsm-teams","children":[]},{"id":"ci_065967fd0d36a8f89db59357b0cdb29705f9aca7c5fe690a152aa6a9f71d3f88","title":"Use Cases for Internal Teams","path":"/sla/use-cases-for-internal-teams","children":[]},{"id":"ci_7d6e6c7b29e5875bd2a5053a2adb7b4fee6b62cc47e96c33f1a8d5b26b58e1d0","title":"Use Cases for Jira Administrators","path":"/sla/use-cases-for-jira-administrators","children":[]}]},{"id":"ci_9fcd265844b80949e18b0e3a11c9ef82da440620ac072b7c108fcdfc5151ee6a","title":"FAQs about SLA Time and Report","path":"/sla/faqs-about-sla-time-and-report","children":[]},{"id":"ci_0fbb8b2c077dfee3b9d7149e05436aa3858f2c88e3716d5b2ed81d41e7b5d9ff","title":"For Partners: SLA Time & Report","path":"/sla/for-partners-sla-time-report","children":[]},{"id":"ci_143fd5cf9fcc07004db9a798ddee753ba547375f42ed3f468ab27d47aafe416d","title":"Security Hub: SLA Time & Report","path":"/sla/security-hub-sla-time-report","children":[]},{"id":"ci_0874db99cad421f8619e67aa9aaea318e305a3af397804ed69fb9eb72caf693d","title":"App Scopes and Permissions (Security & Privacy)","path":"/sla/app-scopes-and-permissions-security-privacy","children":[]},{"id":"ci_cca076562875a34193712aa49d4e5e02ed8d8fde6eab43ddf173ac8ba95e19c3","title":"SLA Time and Report Release notes","path":"/sla/sla-time-and-report-release-notes","children":[]}]